Last updated: 7 January 2026]
This policy applies to all permanent jewellery services provided by Forever Bracelets™, including individual appointments, bridal bookings, group bookings, and mobile pop-ups.
By booking an appointment or receiving a service, you acknowledge and agree to the terms below.
1. PERMANENT JEWELLERY IS A SERVICE, NOT A RETURNABLE PRODUCT
Forever Bracelets™ provides custom, permanent jewellery services.
Each bracelet is:
- Selected by the client
- Custom fitted to the individual
- Welded closed at the time of service
Once a bracelet has been fitted and welded, the service is considered completed and final.
2. NO REFUNDS AFTER FITTING
Due to the custom and permanent nature of the service:
- No refunds are offered once a bracelet has been fitted and welded
- This applies to all materials, designs, and add-ons
- Change of mind, personal preference, lifestyle changes, or emotional reasons do not qualify for a refund
Clients are encouraged to ask questions and confirm all selections before welding begins.
3. NO RETURNS OR EXCHANGES
- Permanent jewellery cannot be returned or exchanged after fitting
- All custom-fit items arefinal sale
- We do not accept returns on worn, removed, altered, or damaged bracelets
This policy applies regardless of how long the bracelet has been worn.
4. RE-WELD POLICY
We understand that life happens and may offer re-welding under the conditions below.
4.1 Re-Weld Eligibility
Re-welding may be considered if:
- The original chain is intact
- The bracelet was removed by cutting at the welded link
- The chain is presented in usable condition
Re-welding is offered at our discretion.
4.2 Fees & Timelines
- Re-weld fees apply
- Fees depend on timing, chain condition, and availability
- Re-weld services require a booking and are subject to availability
Re-welding is not included in the original service price and is not guaranteed.
5. LOST OR DAMAGED CHAINS
- Lost chains cannot be replaced
- Chains damaged beyond repair are not eligible for re-welding
- Forever Bracelets™ is not responsible for loss after fitting or removal
6. BREAKAGE & WEAR
Bracelets may break due to:
- Accidental pulling or snagging
- Impact
- Normal wear over time
Breakage is a safety feature, not a defect, and does not qualify for a refund, replacement, or free re-weld.
7. LIMITED EXCEPTIONS
Refunds or corrective action may only be considered if:
- A confirmed error occurred during fitting, and
- The issue is raisedbefore leaving the appointment
No exceptions will be made after the bracelet has been worn.
8. SPECIAL OCCASIONS & EMOTIONAL PURCHASES
We recognise that permanent jewellery often marks emotional or meaningful moments.
However, emotional significance does not alter this policy.
All services remain subject to the terms outlined above.
9. CONTACT
If you have questions about this policy before booking, please contact us:
📧 info@foreverbracelets.co.za
📞 +27 71 572 3186